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Software Support Engineer (Regular)

Software Support Engineer (Regular)
B2B9 000 - 15 000 PLN NET
LOCATION + Remote Poland: Kielce, Kraków, Wrocław
Apply now

We are #VLteam – tech enthusiasts constantly striving for growth. The team is our foundation, that’s why we care the most about the friendly atmosphere, a lot of self-development opportunities and good working conditions. Trust and autonomy are two essential qualities that drive our performance. We simply believe in the idea of ​​“measuring outcomes, not hours”. Join us & see for yourself!

About the role

Developer Support Advanced
Problem-solving Advanced
Communication skills Advanced
Supporting JVM-based apps Regular
Version Control Systems Regular
OS administration skills Basic
IntelliJ IDEA / PyCharm / WebStorm Basic
Docker / WSL Basic
English Advanced
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Project
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Project scope

Provide first-class technical support for all IntelliJ Platform-based IDEs. The team handles and investigates requests arriving through the web portal, in-product feedback, social media, and community forums. Typical work includes:

– analysing performance, indexing, file-system and networking issues
– reading IDE logs, thread dumps, and CPU / memory snapshots to localise bugs
– inspecting Java / Kotlin source code inside the IntelliJ Platform to understand execution flow
– triaging YouTrack issues, escalating potential high-impact defects to development, and relaying user feedback to Product Management and QA.

Tech stack

Java, Kotlin, Scala, IntelliJ Platform API, Linux / Windows / macOS administration, TCP/IP, DNS, OSI networking, JVM diagnostic tooling (jstack, async-profiler, Visual VM), Version-control systems (Git), Docker, WSL

Challenges

Deliver accurate root-cause analysis under SLAs; balance deep code-level investigation with clear customer communication; keep pace with a rapidly evolving IDE platform and plugin ecosystem; coordinate with distributed development and QA teams to resolve urgent, high-visibility issues.

Team

Three specialists from our side, embedded, QA, and Engineering groups.

What we expect in general:

  • Good technical IT background. It may be a mixture or combination of the following areas in different depths
  • OS administration skills: understanding of network protocols (TCP/IP, DNS, OSI model); Linux, Windows, macOS architecture and administration: startup scripts, network, performance monitoring, technical troubleshooting
  • Software development skills: JVM-languages are preferable (Java, Kotlin, Scala)
  • Technical troubleshooting skills
  • Experience in support roles
  • Understanding of what Integrated Development Environment is and professional interest in this field OR Familiarity with IntelliJ IDEA, PyCharm, WebStorm, or other IDEs
  • Understanding of Cloud systems technologies (Kubernetes, Terraform, YAML and Clouds subsystems) and Development Environments technologies (Docker, Dev Containers, SSH and IDE Run Targets.)
  • Experience working with Version Control systems: Git, Mercurial, Subversion
  • Interest in customers’ communications and desire to advance in this area
  • To not be afraid of possible challenging communications with customer, be kind and have an honest desire to help
  • Good command of English (at least B2/C1)

Seems lots of expectations, huh? Don’t worry! You don’t have to meet all the requirements. What matter the most is your passion and willingness to develop. Apply and find out!

A few perks of being with us

Building tech community
Building tech community
Flexible hybrid work model
Flexible hybrid work model
Home office reimbursement
Home office reimbursement
Language lessons
Language lessons
MyBenefit points
MyBenefit points
Private healthcare
Private healthcare
Training Package
Training Package
Virtusity / in-house training
Virtusity / in-house training
And a lot more!

Apply now

Software Support Engineer (Regular)

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Current recruitment process: For the purpose of recruitment, I hereby give consent as per art. 6.1.a of the GDPR to processing of my personal data (other than that listed in art. 22 [1] § 1 Labour Code) by Virtus Lab Sp. z o. o. (as Co-Controller for a full list of joint controllers, see Privacy Policy) with its headquarters at 23 Zofii Nałkowskiej Street, Rzeszów, 35-211. At the same time I accept the Privacy Policy of the Data Controller. I acknowledge that my personal data will be kept for the duration of the recruitment process and as regards any potential claims, for the period of 36 months maximum, and that I have the right to access this data or have it rectified or deleted on demand. This consent can be withdrawn at any time, but this withdrawal does not make the previous processing illegal*.(Required)*

Current recruitment process: For the purpose of recruitment, I hereby give consent as per art. 6.1.a of the GDPR to processing of my personal data (other than that listed in art. 22 [1] § 1 Labour Code) by Virtus Lab Sp. z o. o. (as Co-Controller for a full list of joint controllers, see Privacy Policy) with its headquarters at 23 Zofii Nałkowskiej Street, Rzeszów, 35-211. At the same time I accept the Privacy Policy of the Data Controller. I acknowledge that my personal data will be kept for the duration of the recruitment process and as regards any potential claims, for the period of 36 months maximum, and that I have the right to access this data or have it rectified or deleted on demand. This consent can be withdrawn at any time, but this withdrawal does not make the previous processing illegal*.

(Required)
Future recruitment processes: I hereby give consent as per art. 6.1.a of the GDPR to the processing of my personal data by Virtus Lab Sp. z o. o. (as Co-Controller for a full list of joint controllers, see Privacy Policy) with its headquarters at 23 Zofii Nałkowskiej Street, Rzeszów, 35-211, in order to use this data in future recruitment processes. I hereby agree to possible storage of my personal data for this purpose in Virtus Lab’s database for a period of 36 months maximum. At the same time I accept the Privacy Policy of the Data Controller. I acknowledge that I have the right to access this data or have it rectified or deleted on demand. This consent can be withdrawn at any point, but this does not make the previous processing illegal*.

Future recruitment processes: I hereby give consent as per art. 6.1.a of the GDPR to the processing of my personal data by Virtus Lab Sp. z o. o. (as Co-Controller for a full list of joint controllers, see Privacy Policy) with its headquarters at 23 Zofii Nałkowskiej Street, Rzeszów, 35-211, in order to use this data in future recruitment processes. I hereby agree to possible storage of my personal data for this purpose in Virtus Lab’s database for a period of 36 months maximum. At the same time I accept the Privacy Policy of the Data Controller. I acknowledge that I have the right to access this data or have it rectified or deleted on demand. This consent can be withdrawn at any point, but this does not make the previous processing illegal*.

Paulina Radzimowska
Coordinated by
Paulina Radzimowska
Senior IT Talent Acquisition Specialist
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Software Support Engineer (Regular)
B2B9 000 - 15 000 PLN NET
LOCATION + Remote Poland: Kielce, Kraków, Wrocław
Apply now
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